Privacy Policy
Neptun M.H Travel & Tours
Email: neptun4info@gmail.com
Phone / WhatsApp: +63 969 610 7849
Location: Philippines

1. Introduction

This Privacy Policy explains how Neptun M.H Travel & Tours (“we”, “us”, “our”) collects, uses, and protects personal data in accordance with the Philippine Data Privacy Act of 2012 (R.A. 10173) and its implementing rules.

2. Our role and scope

We provide planning, reservation coordination, and logistical support services for travel and tourism services within the Philippines. We process personal data only to the extent necessary to deliver the planning, coordination, reservation, and support services requested by clients or partners.

We do not act as the organizer or seller of complete travel packages unless explicitly agreed in writing.

3. How we collect personal data

We collect personal data when you provide it to us via email, phone, or messaging applications (including WhatsApp). We may also receive personal data from our partners (e.g., travel agencies) when they request our local coordination services for you.

4. What personal data we collect

Depending on the service requested, we may collect:

  • full name

  • email address and phone number

  • travel dates, itinerary preferences, and booking requirements

  • nationality (only if required for a reservation)

  • billing details needed for invoices/receipts related to our services (when applicable)

Passport/ID details: We request or process passport/ID details only if strictly required by a local supplier (e.g., a hotel or transport provider) or by applicable rules for a specific reservation.

5. Why we use your personal data (purposes)

We use personal data to:

  • plan and prepare itineraries or service concepts

  • coordinate reservations with local third-party service providers (e.g., hotels, transport providers, activity operators)

  • communicate updates, confirmations, and logistics

  • provide coordination and support before arrival and during the trip

  • issue confirmations, invoices, and service documentation

  • comply with legal, tax, or accounting obligations

Marketing messages are sent only with your explicit consent, and you may withdraw your consent at any time.

6. Legal bases for processing

We process personal data based on:

  • contract/service necessity (to perform requested planning and coordination services)

  • legal obligations (e.g., invoicing and accounting requirements)

  • consent, where required (e.g., marketing)

7. Sharing of personal data

We share personal data only as necessary to deliver requested services:

  • with local third-party service providers in the Philippines (e.g., hotels, transport providers, tour/activity operators) for reservation and service delivery

  • with government authorities or regulators only when required by law

We do not sell personal data and do not share personal data for third-party marketing purposes.

8. Use of communication tools and possible cross-border processing

We do not disclose personal data to foreign travel suppliers for the purpose of delivering Philippine local services.

However, we communicate using email and messaging services (e.g., WhatsApp). These technology providers may process or store messages and attachments using infrastructure that may be located in other countries, as part of how their services operate.

9. Data retention

We keep personal data only for as long as necessary to deliver the requested services and to meet legal and accounting obligations. After that, personal data is deleted or anonymized.

10. Data security

We apply reasonable organizational and technical measures to protect personal data. Access to personal data is limited to authorized persons on a need-to-know basis.

11. Personal data breaches

If a personal data breach occurs and notification is required under applicable rules, we will take appropriate containment and reporting steps, including notifying relevant authorities and/or affected individuals within the required timeframe where applicable.

12. Your rights

Under the Philippine Data Privacy Act, data subjects have rights such as the right to be informed, access, correction/rectification, objection, and erasure in appropriate cases. To exercise your rights, contact us at neptun4info@gmail.com.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available on our website or upon request.

14. Contact

Email: neptun4info@gmail.com
Phone / WhatsApp: +63 969 610 7849
Neptun M.H Travel & Tours, Philippines

Last updated: September 5, 2025

Przewijanie do góry